Voiroum help

A little help
to keep talking.

Answers for signing in, Premium, reporting and account deletion.

Voiroum is operated by Tauer GmbH. Company and postal details are available under More information.

I cannot sign in

Voiroum uses email sign-in links. Request a new link if yours has expired, use the same requesting device where required, and confirm sign-in deliberately in the app. Never share a sign-in link or verification code with another person. Real email delivery is part of the upcoming hosting setup.

I purchased Premium but cannot see it

Make sure you are using the Voiroum account and store account used for the purchase. Allow the purchase verification to finish. If access is still missing, open Premium and choose Restore purchases. An expired subscription cannot restore current Premium access. Do not purchase twice.

For cancellation, billing and refunds, see subscription details.

I want to report content or block someone

Use the relevant report or block action in the app. Include a clear description of the issue and only the information needed to review it. Do not send private sign-in links, passwords or payment-card details.

I want to delete my account

Read the deletion instructions and the explanation of the 30-day deactivation period. An external request option for people who cannot use the app is still required before public launch.

Information useful for a support request

Once the public support route is available, include your app version, device model, what you were trying to do and any error message. Crop unrelated personal details from screenshots. Never provide your Apple or Google password, card number, sign-in token or private conversation history unless a specific report requires evidence you deliberately choose to submit.